contact
For all inquiries regarding our furniture please contact us:
Email: chris@16thworkshop.com
Ordering
To begin a conversation about a piece or a project please email or call us directly. Please be aware that all pieces are made to order and our standard delivery time is 6-9 weeks from date of deposit, depending upon current shop workload.
Institutional Discounts
We value the opportunity to place our work where it can be appreciated by the wider public. If you are a public library, university or the like we are willing to offer a greater discount than normally available, especially on mulitple piece orders. Please contact us directly to begin a conversation.
Payment
We require a 50% deposit to initiate an order with final payment due prior to shipping. An invoice will be e-mailed to you at each stage. We accept personal check and money order. We also accept payments via Square. Refunds will only be given prior to the start of fabrication.
Terms of Work
Project updates We are more than willing to send project updates and photos to keep you informed as to the progress of your order.
Shipping Shipping is an additional 10-15% to destinations within the continental US. Please contact us for rates to other delivery destinations. Prior to completion of your order, we will contact you to arrange a delivery date and window preference. All deliveries must be received in person and the carrier is not responsible for inside delivery or uncrating of the order. We offer Seattle residents a 50% discount on shipping. Seattle area shipments will be handled directly by 16th Workshop.
Changes To Your Order Changes to your order may be made only prior to the start of production.
Storage If you wish to postpone delivery, storage may be available. Please contact us to inquire about storage availability & rates.
Warranty We offer a limited lifetime warranty on all of our furniture. If damage occurs to our furniture over the lifetime of the original owner, we will fix them free of charge minus shipping and handling. This warranty does not cover damage caused by or during shipping, damage caused by disregard of care and maintenance instructions, user negligence or general wear and tear.
Wood Color & Grain Variation All of our work is made of real, solid wood and thus natural variations in color and graining from piece to piece and even within a single piece sometimes occur. We strive to limit this by making pieces and even coupled works from the same log but this is not always possible. We therefore cannot and will not guarantee color and grain consistency in our work.
Care & Maintenance A “Care & Maintenance” write-up is included with each shipment.
